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Privacy Policy

Semsem ("Semsem", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how Semsem Information Technology LLC collects, uses, discloses, and safeguards your information when you visit or make a purchase from www.semsem.me (the "Website").

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, process orders, and ensure a secure and compliant marketplace.

a. Personal Information You Provide

When you use our Website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment method details (processed securely by third-party providers; we do not store full card details)
  • Account login credentials
  • Order history and customer support communications

b. Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages viewed, time spent, and referral URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To manage payments, deliveries, returns, and refunds
  • To provide customer support and respond to inquiries
  • To communicate order updates, service messages, and promotional offers (where permitted)
  • To improve our Website, services, and user experience
  • To comply with legal and regulatory obligations
  • To prevent fraud, misuse, and unauthorized access

3. Cookies and Tracking Technologies

Semsem uses cookies and similar technologies to:

  • Enable essential Website functionality
  • Analyze traffic and usage patterns
  • Improve performance and personalization
  • Support marketing and analytics services (e.g., Google Analytics, Meta services)

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

4. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with:

  • Service providers (payment gateways, logistics partners, hosting providers, analytics tools) strictly for operational purposes
  • Authorized distributors and suppliers only to fulfill your orders
  • Legal authorities if required by law, regulation, or court order
  • Business partners in case of a merger, acquisition, or asset transfer (with appropriate safeguards)

All third parties are contractually required to protect your data.

5. Payment Information

Payments on Semsem are processed through secure third-party payment providers.

Semsem does not store full credit/debit card numbers. Payment data is handled in accordance with industry security standards (e.g., PCI-DSS where applicable).

Available payment methods may include:

  • Cash on Delivery (COD)
  • CliQ
  • Visa and Mastercard

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction or update of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

10. Children's Privacy

Semsem does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately.

11. International Data Transfers

Your information may be processed and stored on servers located inside or outside Jordan. We ensure appropriate safeguards are in place when transferring data internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last updated" date. Continued use of the Website constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: